Support — Pegas Tools | Contact Us

Pegas Tools support is provided by VIKKY UNIPESSOAL LDA (NIF: PT517120810), a registered company in Portugal. Whether you have a pre-sale question, a licensing issue, or need help after purchase, our team responds to every request personally.

Contact Information

Company: VIKKY UNIPESSOAL LDA (NIF: PT517120810)
Address: Rua 13 de Junho, No. 35, Oia, 3770-054 Oliveira do Bairro, Portugal
Email: geral@pegastools.com
Phone: +351 938 464 702
Business hours: Monday to Friday, 09:00-13:30 and 14:30-18:00 (WET/WEST)

What We Can Help With

• Pre-sale questions – not sure which add-on solves your workflow problem? Describe your use case and we will recommend the right tool.
• License activation – if your license key is not working or needs to be transferred to a new machine, contact us with your order number.
• Installation issues – step-by-step help for installing Pegas Tools add-ons in Fusion 360 on Windows and macOS.
• Updates and compatibility – questions about compatibility with the latest Fusion 360 version or access to a newer release of your purchased add-on.
• Billing and invoices – VAT invoices, payment confirmation, or any purchase-related queries.
• Bug reports – found an unexpected behaviour? Send us a description and we will investigate and push a fix.

Response Time

We aim to respond to all support requests within 1 business day. Complex technical issues may take up to 3 business days. All communication is in English or Portuguese.

Before Contacting Support

Check the Documentation section – it covers installation, activation, common errors, and update procedures for every Pegas Tools product. Many questions are answered there in detail.

Online Complaints Book

In accordance with Portuguese consumer protection law (Decree-Law No. 156/2005), VIKKY UNIPESSOAL LDA (NIF: PT517120810) provides access to the Online Complaints Book (Livro de Reclamacoes). You may file a formal complaint through that platform at any time.